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4.2 Discussion. Intergenerational Communication

Getting Started

There are lots of components to culture and how individuals interact. One of those pieces is generational culture. It may be fun at times to poke fun at the differences between generations (like in the videos below) but the truth is that intergenerational differences are real and can cause communication issues. Working to understand how to communicate across generations will help you as a leader.

· Millennials in the Workplace Training Video:

· How to Speak Gen Z Video:

Upon successful completion of this discussion, you will be able to:

· Differentiate the preferences of workers who vary in generational backgrounds.

Background Information

Start this assignment by reviewing the “Generational Differences in the Workplace [Infographic].” This will help you get a general understanding of how generations in the United States are grouped together and some brief descriptions of each.

Then watch “How generational stereotypes hold us back at work.” This video does not dismiss that there are generational differences but helps remind us that we are more alike than we are different. Follow that by reading “How to Manage Intergenerational Conflict in the Workplace.”

Like the video, this article reminds us that every member of a generation is an individual. The article ends by reminding us that every team, regardless of the number of generations represented, needs to unite around a common purpose. This connects back to the very definition of leadership given by Northouse (2021), “Leadership is a process whereby an individual influences a group of individuals to achieve a common goal.”

Finally, gather an intergenerational group to discuss work. If you think it would be helpful and productive for your organization, include individuals from your workplace. If you would rather use individuals from outside work, that is okay as well. Make sure Baby Boomers, Generation X, Millennials, and Generation Z are represented (you may represent whatever generation you are). Keep in mind that one individual does not represent an entire generation. Ask these questions of the group:

1. What three things are most important to you when choosing a job?

2. What three things are most important to you when it comes to who your boss is?


1. Review the rubric to make sure you understand the criteria for earning your grade. 

2. Review the 

Generational Differences in the Workplace [Infographic]
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3. Watch the video “How Generational Stereotypes Hold Us Back at Work | Leah Georges.”

4. Read 

4.1 Red-Letter Communication – Part 4

Getting Started

Throughout the Holy Bible, we are able to see ways in which Jesus demonstrated leadership principles that we today hold up as best practices. Throughout the class, we will look at this Red-Letter Leadership (in many Bibles the words of Jesus are printed in red) as it applies to communication.

In past courses, your devotional reflection has been a 1/2 to 1-page interaction between you, the Bible text, and some provided prompts. For this course on communication, we are going to switch things up a bit. Instead of a written reflection, you will provide a 3-to-5-minute video reflection using the Video Note tool (like you have done for the course opening biographies). While you may want to make some notes or a basic outline of key ideas that you want to communicate in your video (in response to the Bible text and prompts), important values for the video reflection are authenticity and transparency. Often it can be helpful to think about three categories of response:

1. What are the key insights that occurred via your reflection?

2. What are some of the ideas, principles, or perspectives that really touched you deeply?

3. What are the questions you are grappling with as a result of the reflection?

Consider your video note to be like a personal conversation you are having with a trusted friend or advisor in a quiet booth at the back of a restaurant over a cup of coffee or tea.

Upon successful completion of this assignment, you will be able to:

· Appraise a biblical perspective regarding communication.

Background Information

This week, we will continue to look at the parables of Jesus. Perhaps Jesus’ most famous parable is that of the Good Samaritan.

On one occasion an expert in the law stood up to test Jesus. “Teacher,” he asked, “what must I do to inherit eternal life?” “What is written in the Law?” he replied. “How do you read it?”

He answered, “‘Love the Lord your God with all your heart and with all your soul and with all your strength and with all your mind’; and, ‘Love your neighbor as yourself.’”

“You have answered correctly,” Jesus replied. “Do this and you will live.”

But he wanted to justify himself, so he asked Jesus, “And who is my neighbor?”

In reply Jesus said: “A man was going down from Jerusalem to Jericho, when he was attacked by robbers. They stripped him of his clothes, beat him and went away, leaving him half dead. A priest happened to be going down the same road, and when he saw the man, he passed by on the other side. So too, a Levite, when he came to the place and saw him, passed by on the other side.
 But a Samaritan, as he traveled, came where the man was; and when he saw him, he

4.3 Improving Organizational Communication

Getting Started

Take a moment and think about some of the leaders in your life and career. Do you think they are good leaders? Bad leaders? A little bit of both?

How much of your assessment of their leadership effectiveness is tied to the leader’s communication patterns? Do they listen or ignore? Are they inspiring or defeating? Do they energize or de-energize? Are they critical or supportive? How do they make you feel about yourself?

Often, much of how we assess our leaders has a communication component to it. Communication can be complex, especially at the organizational level. However, becoming a better communicator can be a key “tool” to become a better organizational leader.

Upon successful completion of this assignment, you will be able to:

· Articulate the key challenges and opportunities for effective organizational communication.

Background Information

Communication is often considered the glue that holds organizations together. It binds all of the parts together so that leaders and members can achieve the organizational mission. One important idea about communication is that we are always doing it. Even choosing not to communicate is communicating “something.” For that reason, within the organizational context the question is not whether communication is occurring. In many ways, an organization “is” communication. Rather, the key question is how well or how effectively we are communicating. Lots of factors can influence communication effectiveness. For example, organizations with tall hierarchies have unique communication characteristics when compared to organizations that are more decentralized or flatter. Issues also can emerge when we consider the difference between formal and informal communication. Within any organization, there are barriers to good communication as well as habits, interventions, or skills to promote good communication and a productive organization.


1. Review the rubric to make sure you understand the criteria for earning your grade. 

2. Watch the video “What is Organizational Communication? 2.0”

3. Read the following articles:


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 – there are 5 pages you flip through to read the whole article. 


Tall Organization vs. Flat Organization: What’s the Difference?
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